24/7 Service Desk

Service Desk

Our professional-support team provides 24/7 support through skype calls, online calls, and by electronic correspondence to our clients. We provide unlimited on-site user support with a team of dedicated and skilled engineers offering professional advice and services. Our experts provide ICT support according to the industry’s best. Here are our key-services:


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ICT Support

• ICT Support for home users and Small businesses –Remote and on-site support ICT Setup for New Office
• ICT Setup for Relocating Office
• ICT Security
• ICT Training for End-Users

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Configuration

• Setup and Configuration of Firewalls
• Setup and Configuration of Routers
• Setup and Configuration of Windows, Mac and Linux Workstations
• Setup and Configuration of Windows, Mac and Linux Servers
• Rectification of Operating System Issues
• Rectification of third Party Application Issues
• Server Administration
• Virtual Private Network (VPN) implementation
• Installation of operating systems (All Windows and Mac)
• Reactivation of corrupt systems (Hardware/Software)
• Troubleshooting Networking issues
• 3rd party software/hardware management services
• Disaster recovery and data backup solutions to protect your business
• Network and internet security to keep your network safe
• Installation and supply of hardware, servers, and software
• Implementation of Microsoft Server technologies including Hyper-V, Remote Desktop, Exchange.

Domain & Email Server

• Computer Maintenance
• Setup of Email-Account
• Setup of Domain-Account
• Troubleshooting and Rectification of Network Issues
• Troubleshooting and Rectification of Internet Connectivity Issues
• Liaising with 3rd Party Vendors and Providers